PRIVACY POLICY

1. Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use: https://tactics.hendrikjebens.com

By using this website, you agree to the practices described in this Privacy Policy.

2. Data Controller

The data controller responsible for processing your personal information is:

Hendrik Jebens
Fichtelbergstraße 12
70469 Stuttgart
Germany

Email: [email protected]

3. Information We Collect

We may collect the following information when you interact with this website:

Information You Provide

This may include:

First name and last name

Email address

Telephone number

Tennis experience level

Information submitted through application forms

Information provided during consultation bookings

Any other information you voluntarily provide

Automatically Collected Information

When you visit the website, we may automatically collect:

IP address

Browser type

Device information

Pages visited

Date and time of visits

Referral source

Website usage data

4. How We Use Your Information

We may use your information to:

Deliver requested resources and training materials

Respond to inquiries

Schedule and manage consultations

Evaluate coaching applications

Improve website performance

Communicate with you regarding services

Send educational content and marketing communications

Comply with legal obligations

5. Legal Basis for Processing (GDPR)

Where applicable under the General Data Protection Regulation (GDPR), we process your personal data based on one or more of the following legal grounds:

Your consent

Performance of a contract

Compliance with legal obligations

Legitimate business interests

You may withdraw your consent at any time.

6. Email Communications

If you submit your contact information through this website, you may receive:

Training resources

Appointment confirmations

Follow-up communications

Educational content

Coaching-related updates

Marketing emails

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails.

7. Cookies and Tracking Technologies

This website may use cookies and similar technologies to:

Improve user experience

Analyze website traffic

Measure marketing effectiveness

Store user preferences

You may disable cookies through your browser settings. Doing so may affect certain website functionality.

8. Third-Party Services

We may use trusted third-party providers to operate this website and deliver services, including:

Google Analytics

Google Calendar

Google Meet

Email marketing platforms

Customer relationship management (CRM) systems

Website hosting providers

Scheduling software

These third parties may process personal data on our behalf and are required to protect your information in accordance with applicable laws.

9. Data Sharing

We do not sell, rent, or trade your personal information.

We may share information only when:

Necessary to provide services

Required by law

Necessary to protect legal rights

Working with trusted service providers who assist in operating our business

10. Data Retention

We retain personal information only for as long as necessary to:

Fulfill the purposes described in this Policy

Comply with legal obligations

Resolve disputes

Enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

11. Your Rights Under GDPR

If you are located within the European Economic Area (EEA), you may have the right to:

Access your personal data

Correct inaccurate information

Request deletion of your data

Restrict processing

Object to processing

Request data portability

Withdraw consent at any time

To exercise any of these rights, please contact us using the details provided below.

12. Data Security

We implement reasonable technical and organizational measures to protect personal information against:

Unauthorized access

Disclosure

Alteration

Loss

Misuse

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

13. International Data Transfers

Your information may be processed and stored in countries outside your country of residence.

Where required, we take appropriate safeguards to ensure that personal data remains protected in accordance with applicable privacy laws.

14. Children's Privacy

This website is not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.

16. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Hendrik Jebens
Fichtelbergstraße 12
70469 Stuttgart
Germany

Email: [email protected]